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Through Member collaboration, MCRA helps drive performance improvements, deliver exceptional service, transform care, and champion the health and wellbeing of the communities we collectively serve.

Guide to Preparing AEP Documents

MCRA Member, Command Direct, published a two-part series on preparing AEP documents. Scroll down to download a FREE printable guide and calendar for your team to utilize this AEP season!

PART ONE: Annual Notice of Change (ANOC)

The Medicare Annual Notice of Change (ANOC) is a crucial document that beneficiaries receive from their plan each September. The ANOC outlines any changes to the Medicare plan that will take effect the following year. This document plays a vital role in helping beneficiaries make informed decisions about their Medicare coverage.

In Part 1, Command Direct shares seven ways Health Plans can best prepare ANOC documents, including understanding regulations, timely preparation, and clear communications. By following this guide to preparing the ANOC, plans can create effective and informative documents for their members.


PART TWO: Key Strategies for Efficiently Managing AEP Documents

Enhancing your member experience and minimizing the burden on your team requires preparation. While AEP runs from October 15th to December 7th each year, implementing strategies to efficiently manage AEP documents and outbound communication begins months before.   

Read Part 2 to discover strategies that will help streamline your AEP planning process.


Download the AEP Document Preparation Guide and print the calendar for your team to reference this AEP season!

Command_Guide to Preparing AEP Documents
Download PDF • 618KB

Command Direct recognizes that a carefully planned AEP increases health plan success. Their team has the expertise to organize, prepare, and distribute your materials.

For additional information on their services, please contact the Command Direct team at

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