Viewpoints Blog

Through Member collaboration, MCRA helps drive performance improvements, deliver exceptional service, transform care, and champion the health and wellbeing of the communities we collectively serve.

The Medicare Prescription Payment Plan: New 2025 Requirements Create Complex Operational Challenges for Health Plans

M3P isn’t just about payment flexibility, it’s about making healthcare more accessible, understandable, and member-friendly. Command Direct breaks down the mandate.

Oct 1

Return Mail and CMS Audits: What You Don’t Track Can Hurt You

When mail is returned undelivered without a resolution process, it’s a red flag for auditors. Learn how Command Direct helps health plans build audit-ready return mail processes that track, resolve, and secure every communication.

Sep 16

Transforming Healthcare Communication: How We Cut Return Mail by 50% for a Major Medicare Advantage Plan

Command Direct presents a case study on how they helped a regional Medicare Advantage Health Plan cut down on return mail.

Aug 12

Navigating the New CMS Compliance Landscape: Supplemental Benefits Communication in the Age of Accountability

The CMS Final Rule is rapidly transforming Medicare Advantage communications. Command Direct breaks down what the "accountability era" means for Medicare Advantage and how to build systems that adapt to future regulatory changes.

Jul 30

The 2025 USPS Price Hike Is Coming... Here is What Smart Mailers Should Do About It.

The United States Postal Service (USPS) is increasing rates across mailing and shipping services. Command Direct shares what companies should be doing before July 13, 2025.

Jun 16

Command Direct and Impresiv Health Join Forces to Deliver Compliance-Ready Healthcare Communications

MCRA Members Command Direct and Impresiv Health have announced a strategic partnership aimed at delivered compliance-ready healthcare communications solutions.

May 21

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