Viewpoints Blog

Through Member collaboration, MCRA helps drive performance improvements, deliver exceptional service, transform care, and champion the health and wellbeing of the communities we collectively serve.

Transforming Healthcare Communication: How We Cut Return Mail by 50% for a Major Medicare Advantage Plan

Command Direct presents a case study on how they helped a regional Medicare Advantage Health Plan cut down on return mail.

Aug 12

Navigating the New CMS Compliance Landscape: Supplemental Benefits Communication in the Age of Accountability

The CMS Final Rule is rapidly transforming Medicare Advantage communications. Command Direct breaks down what the "accountability era" means for Medicare Advantage and how to build systems that adapt to future regulatory changes.

Jul 30

The 2025 USPS Price Hike Is Coming... Here is What Smart Mailers Should Do About It.

The United States Postal Service (USPS) is increasing rates across mailing and shipping services. Command Direct shares what companies should be doing before July 13, 2025.

Jun 16

Command Direct and Impresiv Health Join Forces to Deliver Compliance-Ready Healthcare Communications

MCRA Members Command Direct and Impresiv Health have announced a strategic partnership aimed at delivered compliance-ready healthcare communications solutions.

May 21

Why Health Plans Should Start Welcome Kit Planning Early

Command Direct shares how planning early for welcome kits is essential to a better member experience during open enrollment.

Apr 29

The Hidden Cost of Return Mail for Health Plans

Command Direct shares how health plans can save money, maintain compliance, and increase member satisfaction with a solid return mail management plan.

Apr 18

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