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Viewpoints Blog
Through Member collaboration, MCRA helps drive performance improvements, deliver exceptional service, transform care, and champion the health and wellbeing of the communities we collectively serve.


Balancing Quality, Access, and Cost in Patient-Provider Matching
Building networks that guide the right patient to a high quality provider is essential as it delivers better outcomes and avoids unnecessary outcomes.
1 day ago
3 views


Why Quality Matters More Than Ever Amid Provider Shortages
As provider shortages continue to rise, access to high-quality care is more essential than ever. These providers consistently deliver better outcomes while keeping costs down.
May 6
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In-Home Assessments: How Health Plans Can Improve Star Ratings and Achieve
Engagys discusses how In-home assessments are one of the most effective ways health plans can reach underserved members and improve outcomes.
May 1
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Why Health Plans Should Start Welcome Kit Planning Early
Command Direct shares how planning early for welcome kits is essential to a better member experience during open enrollment.
Apr 29
3 views


From Concept to Conversation: Ushur’s Approach to Intelligent Interactions with GenAI
Ushurs' eGuide "Approach to Intelligent Interactions with GenAI" discusses how GenAI enables faster resolutions, personalized interactions, and scalable, compliant self-service solutions.
Apr 23
3 views


The Hidden Cost of Return Mail for Health Plans
Command Direct shares how health plans can save money, maintain compliance, and increase member satisfaction with a solid return mail management plan.
Apr 18
16 views
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