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Viewpoints Blog
Through Member collaboration, MCRA helps drive performance improvements, deliver exceptional service, transform care, and champion the health and wellbeing of the communities we collectively serve.
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INDUSTRY INSIGHTS
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From Concept to Conversation: Ushur’s Approach to Intelligent Interactions with GenAI
Ushurs' eGuide "Approach to Intelligent Interactions with GenAI" discusses how GenAI enables faster resolutions, personalized interactions, and scalable, compliant self-service solutions.
Apr 23, 2025
The Hidden Cost of Return Mail for Health Plans
Command Direct shares how health plans can save money, maintain compliance, and increase member satisfaction with a solid return mail management plan.
Apr 18, 2025
The Importance of Providing Culturally Inspired Meals
LiveWell with Traditions provices delicious, culturally diverse meals as a health plan benefit to MAO members.
Apr 17, 2025
Welcome Freshpaint to the Alliance
Welcome Freshpaint to the Alliance! Freshpaint enables payers to securely track and optimize the member journey while being HIPAA compliant.
Apr 8, 2025
Unpacking CMS RADV: The Selection Process and Planning for the Future
Avalere experts discuss the CMS Medicare Advantage (MA) Risk Adjustment Data Validation (RADV) audit process and provide insights.
Mar 21, 2025
Study: Medically Tailored Meals Lower Healthcare Expenditures
A new study concludes that offering medically tailored meals can result in health plan cost savings.
Mar 19, 2025
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