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Viewpoints Blog
Through Member collaboration, MCRA helps drive performance improvements, deliver exceptional service, transform care, and champion the health and wellbeing of the communities we collectively serve.
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INDUSTRY INSIGHTS
MEMBER INITIATIVES
PRESS RELEASES
EVENTS
Medicare Innovation 2022 - Panel Discussion | Complaints, Appeals and Grievances
MCRA and Emblem Health discuss the shift the Medicare Advantage CMS Stars Program to a greater emphasis on Member experience.
Aug 3, 2022
GoodLife Mediaâ„¢ Part 4 | Engagement Secrets: Nudge Theory Meets Edutainment
McClennan Masson used behavioral economics, and edutainment, to improve their decision-making.
Jul 21, 2022
GoodLife Mediaâ„¢ Part 3 | Say Hello to Personalized Communications
McClennan Masson describes their use of personalized communications that support an experience-of-one for every end-user delivered...
Jul 8, 2022
Postage Consultation with Communication Specialist, Command Direct
DID YOU KNOW... Postage is often a Health Plan's largest member communication expense? At the same time, it is commonly most ignored!
Jul 7, 2022
Medicare Family Care Advocates Survey - Part 4 of 6
More than 50% of respondents list some type of health care confusion as the number one challenge of Medicare patients.
Jul 6, 2022
Medicare Family Care Advocates Survey - Part 3 of 6
Part 3 of 6: Notifications about new medications along with interactions and side-effects are most effective
Jun 27, 2022
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