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Viewpoints Blog

Through Member collaboration, MCRA helps drive performance improvements, deliver exceptional service, transform care, and champion the health and wellbeing of the communities we collectively serve.

Medicare Innovation 2022 - Panel Discussion | Complaints, Appeals and Grievances

Presented by MCRA Member, Inspire Innovations, MCRA CEO and Co-Founder, Barry Volin, and Cortney Reston of Emblem Health

In this session Barry Volin with the Managed Care Resource Alliance (MCRA) and Cortney Resto of Emblem Health discuss the shift the Medicare Advantage CMS Stars Program to a greater emphasis on Member experience. The session covers the challenges health plans will face in achieving 5 star ratings in 2023 and beyond and the strategic importance of optimizing Compliance, Appeals and Grievances and leveraging complaint data to prioritize enterprise wide initiatives to improve member experience.

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