Viewpoints Blog

Through Member collaboration, MCRA helps drive performance improvements, deliver exceptional service, transform care, and champion the health and wellbeing of the communities we collectively serve.

Should Healthcare Leaders Build with ChatGPT or Claude, or Buy Verticalized AI-Solutions?

Ushur shares how healthcare leaders can determine where to build or buy AI-solutions in this article.

16 hours ago

Medicaid Redetermination: The 2025 Guide to More Effective Communications

Ushur's comprehensive eGuide is your blueprint for transforming redetermination communications from confusion into clarity, friction into seamless support, and silence into proactive engagement.

Jul 21

Risks and Benefits of Artificial Intelligence (AI)

Embracing AI Wisely: A Health Plan Leader’s Guide to Benefits, Risks, and Readiness

MCRA representatives create a practical guide to help health plan executives understand and leverage AI.

May 8

From Concept to Conversation: Ushur’s Approach to Intelligent Interactions with GenAI

Ushurs' eGuide "Approach to Intelligent Interactions with GenAI" discusses how GenAI enables faster resolutions, personalized interactions, and scalable, compliant self-service solutions.

Apr 23

Medicaid and Medicare Health Plan Leverages Ushur’s AI Agent

Ushur presents a case study on a Medicaid and Medicare health plan that implemented their AI agent for member service on their website.

Mar 19

Ushur Launches AI Agent for Member Service to Unlock Faster, More Equitable Access to Healthcare Information

Ushur announces new AI-driven solution that fosters more empathetic and effective interactions while remaining HIPAA compliant.

Mar 13

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