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Viewpoints Blog
Through Member collaboration, MCRA helps drive performance improvements, deliver exceptional service, transform care, and champion the health and wellbeing of the communities we collectively serve.
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INDUSTRY INSIGHTS
MEMBER INITIATIVES
PRESS RELEASES
EVENTS
Interoperability Roundtable: Illinois' Breakthrough in Establishing a Statewide Provider Roster
MCRA Member, Leap Orbit, hosted a webinar with Samantha Olds Frey on implementing a standard statewide provider roster for IL MCOs.
Aug 11, 2023
Whitepaper: Community Care Hubs
Wider Circle's latest whitepaper explains what Community Care Hubs are, why they're needed, what they do, and how they operate.
Jul 20, 2023
Ushur Expands Contact Center Ecosystem with Amazon Connect Integration
Ushur has announced an expanded collaboration with Amazon Web Services (AWS) and the availability of its integration with Amazon Connect
Jul 19, 2023
Innovation in Action: Illinois' Breakthrough in Establishing a Statewide Provider Roster
Leap Orbit will be joined Samantha Olds Frey in a webinar that focuses on implementing a standard statewide provider roster for IL MCOs.
Jul 11, 2023
AskUnum Cuts Customer Support Turnaround Time by 77%, achieving 83% Customer Satisfaction
CASE STUDY from USHUR: AskUnum Cuts Customer Support Turnaround Time by 77%, achieving 83% Customer Satisfaction
Jun 30, 2023
Revolutionize Customer Support Efficiency with AI-Driven Email Triage
In un upcoming webinar hosted by MCRA Member, Ushur, we will hear how Unum was struggling with high email volumes...
Jun 27, 2023
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