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Viewpoints Blog

Through Member collaboration, MCRA helps drive performance improvements, deliver exceptional service, transform care, and champion the health and wellbeing of the communities we collectively serve.

The State of AI-Powered Automation in Regulated Industries

Download your copy of Ushur's exclusive report here

Explore the transformative landscape of AI-powered automation in healthcare, insurance, and financial services with Ushur's exclusive report on 2024 trends. Delve into insights from 200 U.S. decision-makers, revealing a paradigm shift in attitudes and priorities. Discover how businesses are overcoming challenges, embracing AI, and shaping customer journeys for a future of enhanced experiences.

Photo of Ushur's 2024 report

Key Learnings:
  • Strategic Shift: Over 75% now recognize the pivotal role of AI in customer communications.

  • Priorities: Top outcomes sought include increased revenues, improved satisfaction, and reduced costs.

  • Challenges: Decision-makers grapple with identifying friction points, managing operational cost increases, and translating customer insights into action.

  • Automation in Focus: Respondents prioritize automating customer service, onboarding, and sales processes.


Embark on a journey into the future of customer-centric technology. Download the full report for a comprehensive understanding of AI’s impact on regulated industries.

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