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Viewpoints Blog
Through Member collaboration, MCRA helps drive performance improvements, deliver exceptional service, transform care, and champion the health and wellbeing of the communities we collectively serve.
AI Across Payers, Providers, and PBMs: Turning Pilots into Progress
Explore how payers, providers, and PBMs are moving AI from pilot projects to real operational impact. Learn the top use cases, barriers to scaling, and the key metrics and strategies driving successful AI adoption across the healthcare ecosystem.
Dec 10, 2025
Transforming PBM Member Engagement with AI-Powered Workflows
Ushur presents a case study on a leading PBM that sought to elevate its member experience by extending support.
Oct 23, 2025
The Dark Side of AI: Assessing Liability When Bots Behave Badly
Epstein Becker Green explores the legal and ethical challenges when AI goes wrong — investigating liability for chatbot harm, recent lawsuits, regulatory trends, and best practices for safer design.
Sep 30, 2025
2025 Gartner® Hype Cycle™ for Healthcare Payers
The 2025 Gartner Hype Cycle for U.S. Healthcare Payers provides expert analysis on 24 critical innovations that can help your organization. Ushur is recognized in four key categories in this year's report.
Aug 21, 2025
Should Healthcare Leaders Build with ChatGPT or Claude, or Buy Verticalized AI-Solutions?
Ushur shares how healthcare leaders can determine where to build or buy AI-solutions in this article.
Aug 13, 2025
Embracing the Power of AI: The Ultimate Health Plan Roadmap
Engagys' eBook outlines the key use case for AI within healthcare payer organizations and provides a roadmap for how to harness AI's full potential.
Jun 18, 2025
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