COVID-19 has dramatically impacted the way we all do business. For health plans, the critical moment occurred when many employees were forced to work from home. While most organizations rely on mailed communications to efficiently drive their businesses, health plans do so for an even greater degree. Time sensitive documents, especially those with regulatory oversight, require a much higher level of handling and management. As with many workflows in the age of Covid, the mailroom has been reimagined.
The impact of Covid has required health plans to be creative in their approach to business continuity. Interestingly, the solution many plans have embraced is not only a better approach during Covid but has proven to be a better solution moving ahead permanently.
Before understanding the benefits of this approach, we must first identify the current challenges that health plans face with their mailrooms...
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