MCRA-NewsHeader.jpg

Viewpoints

Through the collaboration of our members, the MCRA helps drive performance improvements, delivers exceptional service, transforms care, and champions the health and wellbeing of the communities our members serve. 

NY Department of Health Releases Guidance for Electronic Noticing Requirement

Original post on CommandDirect.com

Effective October 1, 2022, the New York State Department of Health, Office of Health Insurance Programs has released guidance for Medicaid Managed Care Plans on Enrollee Electronic Notification of Managed Care Organization Determinations.


This new guidance required Health Plans to determine a members preference for receiving plan materials. For members that select to receive electronic materials, Plans must offer all communication electronically.


MCRA Member, Command Direct, offers a solution for health plans through the MyHEALTH DOCUMENTS™ portal:
  • Adheres to current requirements and has the flexibility to adapt to future requirements

  • User-friendly interface is extremely simple to navigate and completely customizable – both will work to improve the member experience

  • Addresses the increasing cost of printing and mailing. As members opt in to MyHEALTH DOCUMENTS™, costs will be reduced as electronic communications replace costly mailed documents

  • Detailed reporting to help Plans understand and manage expenditures


Request a Demo

Contact Command Direct to request a demo and learn more about MyHEALTH DOCUMENTS™

> Request a Demo


13 views