MedCall Plus, powered by Call Center Sales Pro has joined the MCRA as a new member.
MedCall Plus (the medically-focused brand built by Call Center Sales Pro) supports practices, hospitalist groups, clinics and more with an extensive portfolio of HIPAA, Joint Commission, and HITECH compliant suite of communication services. MedCall Plus's goal is to improve patient access, eliminate unnecessary call backs and find how to best reach a one-call resolution for every patient, referral network or physician call. They are an omno-channel support system that increases staff productivity through custom-built solutions unique to each client, offering insourced and outsourced appointment scheduling, patient access solutions, remote receptionists, and EMR integration. For those with existing call center services, they are also a fully-equipped consultancy — able to assess call and script quality and telecommunication systems.
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