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Our Members

MCRA members manage services for over 200 health plans in Medicare, Medicaid, Commercial and Self Insurance.

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MedCall Plus

Member

MedCall Plus (the medically-focused brand built by Call Center Sales Pro) is ready to support practices, hospitalist groups, clinics and more with our extensive portfolio of HIPAA, Joint Commission, and HITECH compliant suite of communication services. Our goal is to improve patient access, eliminate unnecessary call backs and find how to best reach a one-call resolution for every patient, referral network or physician call. We are an omno-channel support system that increases staff productivity through custom-built solutions unique to each client. We offer insourced and outsourced appointment scheduling, patient access solutions, remote receptionists, and EMR integration. For those with existing call center services, we are also a fully-equipped consultancy — able to assess call and script quality and telecommunication systems.

We are able to intake caller support and perform scripted outreach. Physician support via encrypted SMS messaging platform. Access to web-based portal for all relevant metrics and data.

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