CQ Fluency Joins MCRA, Bringing Healthcare Language Access Expertise to the Alliance
The Managed Care Resource Alliance (MCRA) is pleased to welcome CQ Fluency to its growing community of organizations committed to advancing collaboration, insight, and innovation across the managed care industry.
CQ Fluency specializes in healthcare language access and member communications, helping health plans navigate the complex regulatory and operational requirements of communicating with diverse member populations. With a healthcare-exclusive focus, the organization supports health plans across Medicare, Medicaid, and Commercial lines of business, combining deep managed care expertise with technology-enabled solutions and specialized human review.
From enrollment materials and regulatory notices to claims, appeals, grievances, and care management communications, CQ Fluency helps health plans manage high-volume, time-sensitive communications while supporting accuracy, accessibility, and member understanding. Its services span translation, interpretation, accessibility, and automated workflows, with solutions designed to reduce administrative burden and support compliance.
As health plans continue to navigate evolving regulatory requirements and the needs of increasingly diverse populations, effective language access remains an important part of the member experience. CQ Fluency brings a valuable perspective on how culturally informed communication, thoughtful program management, and technology can help plans make critical information more accessible and meaningful to the people they serve.
“We’re pleased to welcome CQ Fluency to the Alliance,” said Desiree Vuocolo, Director of Programs and Partnerships for MCRA. “Their experience in healthcare language access brings an important perspective to conversations about member communication, regulatory requirements, and how health plans can better serve their diverse populations.”
CQ Fluency is HITRUST-certified and trusted by CMS and more than 65 health plans. Its approach combines AI-enabled technology with expert human review to support secure, scalable language access programs tailored to the needs of healthcare organizations.
CQ Fluency’s expertise aligns closely with MCRA’s focus on bringing together organizations with complementary strengths to share knowledge, strengthen industry connections, and explore practical approaches to the challenges facing managed care.
“People rely on health plan communications to understand their benefits and make decisions about their care,” said Tameeka Smith, CEO of CQ Fluency. “At CQ, we believe that understanding changes everything, which is why language access and cultural understanding should help guide how those communications are designed and delivered. We look forward to bringing that perspective to MCRA and learning alongside fellow members as we work to make healthcare easier for people to navigate.”
MCRA brings together managed care leaders, health plans, and strategic partners to exchange ideas, share expertise, and gain real-world insight into the challenges and opportunities shaping healthcare today. Through facilitated discussions, exclusive programming, and peer collaboration, Members work together to strengthen relationships, expand industry knowledge, and drive meaningful impact.
We welcome the opportunity to collaborate with CQ Fluency and draw on its expertise as part of the MCRA community.
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