From Workaround to Better Operations: Smarter Solutions for Returned Mail

Returned mail can create far more than postage costs.

For health plans, undeliverable mail can mean limited visibility into member reachability, manual research and rework, multiple envelope formats, operational complexity, and compliance exposure.

As part of our Let's Talk webinar series from October 2026, hosted with the New York Health Plan Association, Michael Tricomi, Senior Vice President of Operations and Business Strategy at VNS Health, and Gary Bolnick, CEO of Command Direct, took a practical look at how VNS Health turned lessons from a temporary process created during the pandemic into a permanent operating model.

Watch the webinar hosted by NYHPA