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Viewpoints Blog

Through Member collaboration, MCRA helps drive performance improvements, deliver exceptional service, transform care, and champion the health and wellbeing of the communities we collectively serve.

Advancing Medicaid Health Equity and Quality through Effective Communications

Virtual Event by Ushur • Wednesday, September 13th (2pm EST) > VIEW EVENT INFO & REGISTER


Join Yvonne Daugherty, Healthcare Industry Leader from Ushur, and Nate Lucena, Senior Consultant from Rex Wallace Consulting LLC on Wednesday, September 13, 2023.

They will discuss how advancing health equity is a national priority. State Medicaid programs and health plans are front and center in these efforts due to the vulnerable and dispersed populations they serve.


Driving more equitable outcomes across engagement, access, clinical, and experience metrics are all critical components to reducing disparities in health. Improving each of these critical focus areas requires up-front assessment of current state, as well as more effective use of interactive and secure digital channels to augment traditional live and offline channels (like mailings) to educate, influence and guide members to take needed actions. Realizing these goals requires Medicaid leaders who can chart a balanced, rapid course to improvement by modernizing engagement strategies to communicate with members on their terms.


This webinar will cover:
  • Assessing current state in health equity, quality and member experience

  • Engaging unreachable and hard to reach members with interactive digital channels

  • Identifying and resolving member journey points that impact Rating of Healthcare Quality

  • Improving access to preventive services and other care

Don't miss out on this virtual webinar, where Yvonne and Nate discuss advancing health equity. Join us on Wednesday, September 13 at 2pm ET.

 

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