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Insights & Perspectives
Insights & perspectives features MCRA Member contributions, organizational updates, and informed viewpoints on the issues influencing healthcare today. It’s where MCRA Members share expertise, progress, and perspective.
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Return Mail and CMS Audits: What You Don’t Track Can Hurt You
When mail is returned undelivered without a resolution process, it’s a red flag for auditors. Learn how Command Direct helps health plans build audit-ready return mail processes that track, resolve, and secure every communication.
Sep 16, 20252 min read
Transforming Healthcare Communication: How We Cut Return Mail by 50% for a Major Medicare Advantage Plan
Command Direct presents a case study on how they helped a regional Medicare Advantage Health Plan cut down on return mail.
Aug 12, 20253 min read
Navigating the New CMS Compliance Landscape: Supplemental Benefits Communication in the Age of Accountability
The CMS Final Rule is rapidly transforming Medicare Advantage communications. Command Direct breaks down what the "accountability era" means for Medicare Advantage and how to build systems that adapt to future regulatory changes.
Jul 30, 20255 min read
The 2025 USPS Price Hike Is Coming... Here is What Smart Mailers Should Do About It.
The United States Postal Service (USPS) is increasing rates across mailing and shipping services. Command Direct shares what companies should be doing before July 13, 2025.
Jun 16, 20253 min read
Command Direct and Impresiv Health Join Forces to Deliver Compliance-Ready Healthcare Communications
MCRA Members Command Direct and Impresiv Health have announced a strategic partnership aimed at delivered compliance-ready healthcare communications solutions.
May 21, 20251 min read
Why Health Plans Should Start Welcome Kit Planning Early
Command Direct shares how planning early for welcome kits is essential to a better member experience during open enrollment.
Apr 29, 20252 min read
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