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Insights & Perspectives
Insights & perspectives features MCRA Member contributions, organizational updates, and informed viewpoints on the issues influencing healthcare today. It’s where MCRA Members share expertise, progress, and perspective.
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Transforming PBM Member Engagement with AI-Powered Workflows
Ushur presents a case study on a leading PBM that sought to elevate its member experience by extending support.
Oct 23, 20252 min read
The Next Frontier in Care Navigation: Smarter Matching, Stronger Networks
Discover how smarter patient-provider matching and stronger care networks are shaping the future of care navigation—improving outcomes, enhancing experience, and driving value in healthcare.
Oct 6, 20253 min read
The Medicare Prescription Payment Plan: New 2025 Requirements Create Complex Operational Challenges for Health Plans
M3P isn’t just about payment flexibility, it’s about making healthcare more accessible, understandable, and member-friendly. Command Direct breaks down the mandate.
Oct 1, 20253 min read
Return Mail and CMS Audits: What You Don’t Track Can Hurt You
When mail is returned undelivered without a resolution process, it’s a red flag for auditors. Learn how Command Direct helps health plans build audit-ready return mail processes that track, resolve, and secure every communication.
Sep 16, 20252 min read
High-Value Care: Time for a Reckoning, Not a Rerun
High-value care is shifting from buzzword to necessity. Rising costs and patient demands mean providers must deliver better outcomes at lower costs.
Sep 9, 20253 min read
How Allergy Partners Dropped Their CPL from $300 to $12 with Freshpaint’s Healthcare Privacy Platform
Freshpaint presents a case study to help Allergy Partners drop their cost-per-lead (CPL) with Freshpaint's Healthcare Privacy platform.
Aug 26, 20253 min read
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