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Insights & Perspectives
Insights & perspectives features MCRA Member contributions, organizational updates, and informed viewpoints on the issues influencing healthcare today. It’s where MCRA Members share expertise, progress, and perspective.
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Press Release: Digital Member Engagement Surges as Health Plans Prioritize ROI and AI for 2026
Engagys presented findings from its Tenth Annual State of Engagement Survey, revealing how health plans are adapting to this year's challenges.
Nov 18, 20252 min read
Referral Networks in Crisis: How to Keep Patients Moving in a Fragmented System
Explore how today’s fragmented referral networks are creating a crisis in patient flow—and discover proven strategies for keeping patients moving smoothly from primary care to specialists, reducing delays, and improving outcomes.
Nov 6, 20252 min read
Transforming PBM Member Engagement with AI-Powered Workflows
Ushur presents a case study on a leading PBM that sought to elevate its member experience by extending support.
Oct 23, 20252 min read
The Next Frontier in Care Navigation: Smarter Matching, Stronger Networks
Discover how smarter patient-provider matching and stronger care networks are shaping the future of care navigation—improving outcomes, enhancing experience, and driving value in healthcare.
Oct 6, 20253 min read
The Medicare Prescription Payment Plan: New 2025 Requirements Create Complex Operational Challenges for Health Plans
M3P isn’t just about payment flexibility, it’s about making healthcare more accessible, understandable, and member-friendly. Command Direct breaks down the mandate.
Oct 1, 20253 min read
Return Mail and CMS Audits: What You Don’t Track Can Hurt You
When mail is returned undelivered without a resolution process, it’s a red flag for auditors. Learn how Command Direct helps health plans build audit-ready return mail processes that track, resolve, and secure every communication.
Sep 16, 20252 min read
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