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Viewpoints Blog

Through Member collaboration, MCRA helps drive performance improvements, deliver exceptional service, transform care, and champion the health and wellbeing of the communities we collectively serve.

Magan West Joins MCRA Strategic Advisory Board

The Managed Care Resource Alliance (MCRA) announces Magan West, BSN, RN to the Strategic Advisory Board as its HEDIS/CAHPS/STARS Advisor.
Strategic Advisor Magan West

About Magan West, BSN, RN

Magan is a Registered Nurse with 20 years of healthcare experience spanning private duty caregiving, emergency, labor and delivery, newborn nursery, and over 15 years in managed care and consulting. Magan’s work with health plans both large and small, as well as many lines of business including Medicaid, Medicare, SNP, Commercial, Exchange, and Tricare, has given her a broad understanding of health plan operations.


She is an assertive leader with a proven track record of professionalism and effectiveness in Quality Management, Population Health, and HEDIS. She has extensive expertise in HEDIS measurement and improvement initiatives. She stays on the cutting edge of evolving HEDIS needs and the transition to digital reporting. In addition to comprehensive end-to-end HEDIS cycle management, Magan excels vendor selection, implementation, and oversight; design and execution of innovative strategies to drive improvement, engagement, and satisfaction; and reporting to meet contractual and regulatory requirements.

About MCRA Strategic Advisory Board

MCRA Strategic Advisors are Managed Care leaders and Health Plan executives who advise MCRA Members, drive Member discussions, and share insights on industry challenges.

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