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Viewpoints Blog

Through Member collaboration, MCRA helps drive performance improvements, deliver exceptional service, transform care, and champion the health and wellbeing of the communities we collectively serve.

Command Direct engages its 10th NY Health Plan for its MyHEALTH DOCUMENTS™ Platform

Command Direct is proud to celebrate the engagement of its 10th New York Medicaid/MAP plan with our MyHEALTH DOCUMENTS™ Platform for Electronic Noticing.

Developed in 2021, MyHEALTH DOCUMENTS™ is a flexible platform configured to meet all requirements relating to the October 1, 2022, New York DOH Guidelines.


MyHEALTH DOCUMENTS™ integrates with delegated vendors, allows for alternative format requests, as well as email bounce management. “Automation is the center point of Command Direct’s print, mail & digital communication solutions, and the MyHEALTH DOCUMENTS™ platform provides a singular, simple home for member documents.” stated Gary Bolnick, President of Command Direct. “We are excited to provide our New York clients with a robust tool along with the expertise to transform their member communications.”


Command Direct will host informational workshops and training sessions for the MyHEALTH DOCUMENTS™ platform in the coming weeks. To request more information, email mhd@commanddirect.com or call 800-570-8755.


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