Through the collaboration of our members, the MCRA helps drive performance improvements, delivers exceptional service, transforms care, and champions the health and wellbeing of the communities our members serve.
MCRA Member Inspire Innovations will be moderating a panel discussion at the upcoming Medicare Advantage Leadership Innovations Conference, July 20 - 21 at the Westin, Alexandria VA.
The panel discussion will focus on the Shift from Clinical to Member experience in the CMS Stars Program and how can plans leverage Complaints, Appeals and Grievances more strategically to directly and indirectly improve CMS Star ratings. It will include Panelists Barry Volin, MCRA Founder and CEO, and Cortney Reston, AVP of Appeals and Grievances at Emblem Health.
Building upon the successful January conference in Phoenix, the overall conference features innovative case studies from the nation's top Health Plans. In a significant growth year for MA, this high-level strategic conference focuses on plan-wide initiatives Health Plans are implementing to boost performance scores, engage members and providers and break down silos.
A must attend conference for CXOs, SVPs, VPs, and Senior Executives in charge of Government Programs, Medicare.