MCRA Members
MCRA brings together a curated group of industry leaders and subject matter experts who engage in purposeful collaboration to exchange insight, strengthen relationships, and explore complex managed care challenges. Through structured facilitation and intentional engagement, MCRA turns shared knowledge into collective understanding and real-world impact—advancing informed decision-making across the managed care industry.
Member Since 2026
Healthcare-Exclusive Language Access and
Member Communications
CQ Fluency is a HITRUST-certified, healthcare-exclusive language access partner for health plans and managed care organizations. They don't just translate documents; they run language access as a program, built around each plan's regulatory and operational requirements across Medicare, Medicaid, and Commercial lines of business. From AEP materials and enrollment to UM/CM letters, appeals and grievances, and claims, CQ Fluency's teams manage the high-volume, time-sensitive communications members depend on through translation, interpretation, accessibility services, and automated workflows. By pairing AI-enabled technology with expert human review, they help plans reduce risk and operational burden while ensuring every member understands their coverage and care.
What Makes CQ Fluency Unique
They focus only on healthcare. CQ Fluency goes beyond transactional translation, building scalable language access programs around each health plan's operational and regulatory requirements. Deep managed care expertise, culturally intelligent communication, automated member communications with API integration, and AI with expert human review, reduce manual effort and risk while improving member understanding. Trusted by CMS and more than 65 health plans, CQ Fluency is HITRUST certified and maintains rigorous security and quality standards.
Managed Care Segments / Lines of Business Serves
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Medicare
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Medicaid
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Commercial
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Self-Insurance
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Delegated Entities
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PBM / Health & Wellness
Products / Services
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Language access program management and operations
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Health plan translation and localization, including AEP, Section 1557 notices and taglines, and regulatory communications
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Appeals and grievances, UM/CM, prior authorization/denial, and claims communications
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Automated member communications, workflow automation, and API integration
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Interpretation services: Over-the-Phone (OPI), Video Remote (VRI), and American Sign Language (ASL)
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AI-enabled and machine translation with expert human review
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Accessibility and alternate formats: accessible PDFs, large print, braille, audio, and Section 508/WCAG support
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Multicultural adaptation and member engagement
Founded in 2000 and headquartered in Hackensack, New Jersey, CQ Fluency brings more than two decades of healthcare focus to every program they run. Their team of healthcare language specialists and subject-matter experts work within a quality framework backed by ISO 9001 and ISO 17100 certifications and HIPAA-compliant data practices. Whether a health plan needs support for a single member mailing or a fully integrated, high-volume language access program, CQ Fluency scales to fit, so every member can understand their benefits, their care, and their rights.
