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Insights & Perspectives
Insights & perspectives features MCRA Member contributions, organizational updates, and informed viewpoints on the issues influencing healthcare today. It’s where MCRA Members share expertise, progress, and perspective.
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The 5 Stages of Payer CX Maturity, and Why Most Plans Get Stuck in the Middle
When a health plan’s AI isn't working, the instinct is to blame the technology. Wrong model, wrong vendor, wrong use case. But in most cases, the AI itself isn't the problem. The problem is what the AI was built on top of, and the fact that nobody fixed that first.
To understand why, it helps to understand where your plan actually sits today, and what it truly takes to move forward. That's what the CX Maturity Scale was built to show.
Oct 16 min read
Welcome Impresiv Health to the Alliance
Welcome Impresiv Health to the Alliance! They are a leading provider of healthcare talent and technology services.
Mar 10, 20251 min read
Command Direct Achieves HITRUST r2 Certification Demonstrating the Highest Level of Information Protection Assurance
Command Direct Achieves HITRUST r2 Certification Demonstrating the Highest Level of Information Protection Assurance
Oct 23, 20242 min read
MCRA Adds Second Strategic Advisor to the Alliance
The Managed Care Resource Alliance (MCRA) is excited to announce that Joe Brand will be serving as a Strategic Advisor to the Alliance.
Nov 17, 20231 min read
Hospitals look for immediate return on investments in tough operating environment
“We’re not going after anything that’s kind of cool that takes a couple of years to get to the bottom line. This is about immediate returns,
May 11, 20233 min read
RASI’s technology and proprietary algorithms identify outlier claims resulting in a high error rate
RASI’s technology and proprietary algorithms identify outlier claims resulting in a high error rate (Case Study)
Sep 15, 20221 min read
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