Insights & perspectives features MCRA Member contributions, organizational updates, and informed viewpoints on the issues influencing healthcare today. It’s where MCRA Members share expertise, progress, and perspective.
When a health plan’s AI isn't working, the instinct is to blame the technology. Wrong model, wrong vendor, wrong use case. But in most cases, the AI itself isn't the problem. The problem is what the AI was built on top of, and the fact that nobody fixed that first.
To understand why, it helps to understand where your plan actually sits today, and what it truly takes to move forward. That's what the CX Maturity Scale was built to show.
